Effective Acknowledgement Phrases

Phrases to use when the customer thanks you: 

    You're welcome. 

    No problem. 

    Not a problem.

    No worries. 

    My pleasure.

    Sure thing.

    Anytime.

    Absolutely.

    Certainly.

    Not at all.

Phrases to use when the customer says, great:

    Happy to help.

    That's very sweet.

    That's nice to hear.

    Thanks. That's nice of you to say.

Phrases to use when the customer did what you have asked him to do:

    Thank you.

    Many thanks.

    Thanks a million.

    I appreciate it.

    

Phrases to when the customer tells you something:

    Okay.

    I see.

    Alright.

    I understand.

    I got it.

Phrases to use when you agree:

    Exactly.

    Absolutely.

    That's so true.

Phrases to use when you disagree:

    I'm not sure about that.

    That's not how I see it.

Phrases to use to respond to bad news:

    Oh no!

    That's terrible.

    I'm sorry to hear that.

    I'm sorry. That must be frustrating.

Phrases to use that you really want to know what the customer has to say:

    Interesting.

    Nice.

    Cool.

    Wow.

Empathetic Statements to be used for upset customers: 

    I understand how (frustrating/annoying) that must be.

    Thanks for bringing this to our attention. 

    I completely understand why you'd want that. 

Statements to use to deliver bad news:

    As much as I'd love to help, (your request is beyond what we're able to do for customers). 

What to say if you don't know the right answer to the customer's question:

    Great question! I'll find that out for you! 

Statements to use when that customer provides a negative feedback:

    May I ask why that is? 

Statements to use when is a repeat caller and his issue hasn't been resolved yet:

    I've read through the conversation so far.

Statements to use when offering an alternative solution:

    While we're unable to do that, here's what we can do.